Shipping policy
Shipping Policy
Overview
At 2nd Luxe, every order is carefully prepared and packaged with attention to detail to ensure your piece arrives securely and in excellent condition.
Delivery timelines are estimates and may vary depending on destination, customs processing, carrier delays, or seasonal demand.
Domestic Shipping
Domestic orders are typically processed and shipped within 2–5 business days after payment confirmation.
Standard delivery timelines generally range between 6–9 business days depending on location and selected shipping method.
Expedited shipping options may be available at checkout for select orders.
International Shipping
We offer international shipping on select pieces worldwide.
International delivery timelines generally range between 7–10 business days, excluding customs processing times within the destination country.
Customers are responsible for all customs duties, import taxes, and additional fees required by local authorities.
Please note that certain exotic materials or restricted items may not be eligible for international shipment in accordance with import regulations.
Order Processing
Orders are processed during standard business days only and exclude weekends and holidays.
Once your order has been shipped, tracking information will be provided via email.
Please ensure all shipping and billing information is entered correctly at checkout, as 2nd Luxe is not responsible for delays or losses resulting from incorrect customer information.
Delivery Disclaimer
While we work closely with trusted shipping partners, 2nd Luxe is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or events outside our control.
Risk of loss and ownership transfer to the customer once the order has been handed to the shipping carrier.
Lost or Damaged Packages
If your order arrives damaged or if your package appears lost in transit, please contact us promptly at:
We will work with the shipping provider to assist in resolving the issue where possible.
Contact
For shipping enquiries or order assistance, please contact: